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ISO/IEC 20000

ISO/IEC 20000

ISO/IEC 20000 is recognized as the first international standard for IT service management, which stipulates that the service provider must plan, establish, implement, execute, monitor, review, maintain, and improve a Service Management System (SMS). The standard is organized into two main parts that allow IT service providers to identify methods for developing the quality of the services they provide to their clients, both internally and externally:

 – Part 1 specifies the requirements for the development and implementation of an IT service management system; 

– Part 2 includes guidelines on the application of service management systems within the framework of ISO/IEC 20000-1.

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  • The benefits you will gain from successfully achieving ISO/IEC 20000 certification are as follows:  
  • Improved credibility 
  • Increased customer satisfaction
  • Better understanding of business objectives
  • Improved brand reputation 
  • Development of new capabilities 
  • Optimized ITIL experience
  • Increased ability to plan and control 
  • Reduced response time 
  • Decreased incidents 
  • You create a culture of continuous improvement 
  • You gain a competitive advantage

Choosing the certification body that offers the best quality training can be difficult. Our training is designed to meet the needs of professionals and organizations. A PECB certification stands for security, reliability, and superior quality. If you are eager to be part of a global network and enhance your knowledge, then our experts are here to help you.